MEMBER GRIEVANCES RESOLUTION PROCEDURE

The complainant must submit a grievance to the IWH CEO/Secretariat by writing an official letter or completing the formal IWH grievance report.

The grievance must contain the following;

The name of the IWH Member against whom the grievance is being made;
The name and contact details of the complainant;
An indication of the sections of the IWH Code of Conduct or Compliance Standard which have allegedly been breached;
A detailed description of the actions/inactions which resulted in the alleged breach;
A summary of evidence (e.g. emails, reports of phone conversations) in support of the grievance;
Confirmation that the complainant has exhausted every available option to resolve the dispute directly with the IWH Member;
An undertaking that the grievance is made in good faith, and;
Where appropriate, the complainant may suggest a satisfactory resolution process.

For the full policy, please click here